Terms of Use at XPorter
1. Acceptance of Terms & Conditions
By using xporter.ca, you are deemed to agree and obey all the terms and conditions related to XPorter or its website and the specific carrier(s) you choose to use.
2. Actual Weight & Dimension of the Package
You are responsible for the accuracy of your package's weight and dimension. You are required to input correct weight & dimension of your package and other required information into our shipping system. Actual weight of the individual shipment will be based on the relevant carrier's formula for dimensional weights. If the dimensional weight exceeds the actual true weight, the carrier's calculation of the dimensional weight will always apply and be final. In such cases, you acknowledge and agree that an adjustment will be billed to their credit cards or Account Credit once we are notified by the carrier for adjustments.
3. Claims and Refund
Tracking on packages can be obtained via carrier's website or other tracking sites. If there is any issue regarding the tracking status, clients may contact the respective carrier's customer service directly.
Claims are handled by XPorter through its website. XPorter investigates all claims submitted. Our agents will be able to provide updates from the time the investigation starts. The carrier, instead of XPorter, will determine whether to issue a refund to the client based on the results of their investigation.
Please note that all claims should be submitted within XPorter.ca. XPorter takes care of the process in cooperation with the specific carrier. Clients are not supposed to contact carriers for claims directly. XPorter will act on the clients' behalf and refund and/or compensate clients when the carrier approves the claim.
4. Sensitive Products
Sensitive products such as sea cucumber, American ginseng, etc. may be returned or destroyed. XPorter are not responsible for those consequences. The carrier may not necessarily be liable for compensation for destroyed commodities. In that case, XPorter will not be liable for compensation to the customer. Please be well noted!
5. Shipments Must Be Legal
All packages a customer enters into XPorter system and use any of the Carriers must be legally transportable and are within the guidelines of the respective carrier a customer chooses. It is the customer's responsibility to confirm if in doubt on a package's admissibility for shipping.
6. Information Accuracy
It is the clients' responsibility to make sure all the information is correct before sending out the package. Double check on the "Ship From", "Ship To" information before confirming to send out the order. XPorter is not responsible for any customer complaints caused by this problem.
Once the package is sent out, it is clients' responsibility to contact the carrier directly for any changes or updates regarding shipping information of both the consignee and the sender. If the package hasn't been sent, clients can just simply cancel the order and place a new one.
7. Payment Policy
Clients using credit card for payment will be charged an extra 3% service fee for each transaction. Clients are encouraged to use "Account Balance" that are topped up by direct transfers or eTransfers to avoid the credit card fee. XPorter simply passes the credit card processing fee to you, the customer. For cash out the remaining balance on account, 3% of the transaction amount will be charged as service fee.
Others
Please note that prospective clients may not able to sign up for XPorter services if they have an active account with any of the carriers listed in our carrier list.
By using this website and its contents, you automatically agree to its terms and conditions.